14 dana, bez pitanja

Ako niste zadovoljni, vraćamo ceo iznos za bilo koji paket u roku od 14 dana od kupovine. Ne morate da objašnjavate zašto.

Za pretplatu Fotograf Pro isto važi za svako plaćanje, prvo i svako obnavljanje: javite se u roku od 14 dana od naplate.

Kako tražite povraćaj

• Pišite nam na podrska@konfoto.com sa emailom kojim ste platili, ili
• otvorite link iz Paddle-ovog računa koji vam je stigao emailom (paddle.net) i izaberite povraćaj.

Povraćaj obrađuje Paddle, naš prodavac (Merchant of Record), na istu karticu ili račun kojim ste platili. Novac obično stiže za 5 do 10 radnih dana, zavisno od banke.

Šta se dešava sa događajem

Posle povraćaja događaj se vraća na paket koji je imao pre kupovine (najčešće Besplatno). Fotografije ostaju; ako ih ima više od limita tog paketa, gosti ne mogu da šalju nove, a galerija se čuva još najmanje 7 dana da biste stigli da preuzmete ZIP.

Otkaz pretplate

Pretplatu otkazujete sami, u delu Paketi → Upravljaj pretplatom. Važi do kraja perioda koji ste platili i posle toga se više ne naplaćuje.

14 days, no questions asked

If you're not happy, we refund the full amount of any plan within 14 days of purchase. You don't need to give a reason.

For Photographer Pro the same applies to every payment, the first one and each renewal: contact us within 14 days of the charge.

How to request a refund

• Email us at podrska@konfoto.com from the address you paid with, or
• open the link in the Paddle receipt you received by email (paddle.net) and request a refund there.

Refunds are processed by Paddle, our Merchant of Record, to the card or account you paid with. The money usually arrives within 5 to 10 business days, depending on your bank.

What happens to the event

After a refund the event returns to the plan it had before the purchase (usually Free). Your photos stay; if there are more than that plan allows, guests can't send new ones, and the gallery is kept for at least 7 more days so you can download the ZIP.

Cancelling a subscription

You cancel the subscription yourself under Plans → Manage subscription. It stays active until the end of the period you paid for and is not charged again.